Corporate Complaint Management
At the TWE Group we are committed to conducting our business affairs in accordance with the laws and regulations of the jurisdictions in which we operate. We believe our record in terms of upholding this commitment is exemplary.
However, if you, whether a TWE employee or not, have recently made an observation or had an experience which shows we might need to improve still further, then we would like to know.
A web-based portal, operated by TWE’s designated external partner Eagle, can be used to anonymously report, any of the following:
A perceived violation or risk of violation of a prohibition of the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG).
The violation may relate to the activities of a TWE Group location or a direct or indirect supplier of the TWE Group.
A perceived violation of the German General Act on Equal Treatment (AGG) or the German Whistleblower Protection Act (HinSchG).
The violation may relate to any TWE Group location and any TWE Group employee with whom the reporting person has come into contact.
Please use the following weblink to register a complaint on the portal. Afterwards you can access the portal at any time to check the status of the complaint and access any notifications:
If you wish to know more about how your complaint will be processed, please refer to the following pages where the procedure used by the TWE Group is described in detail.
www.twe-group.com/fileadmin/twe/Downloads/Beschwerdemanagement/Complaint_Management.pdf
If your complaint relates to a perceived violation of the German Whistleblower Protection Act (HinSchG) and you do not feel comfortable registering the complaint on the portal, you might alternatively wish to register the complaint with the German Federal External Reporting Office (Bundesamt für Justiz) using the following weblink:
